Don’t let difficult family members get under your skin this holiday season. Five tips can help.
Teach Difficult People a Lesson
Difficult people make communication tough and unenjoyable. Five ideas will give your interactions with difficult people a better chance of success.
Who Is It? (Part Two)
Although there are countless factors that can impact any particular situation, three factors with the greatest impact on conversational goal attainment are: what motivates, what frustrates, and what is the most opportune time for the conversation. Pay attention to these three factors to increase your odds of conversational success.
Who Is It? (Part One)
To better understand people, pay attention to the ways that situational (or external) factors shape individual behavior. Even though people are greatly influenced by situational forces, there is a tendency to overweight personality (or internal) explanations instead. To more completely understand the person, look to the situation as well.
Restrain Yourself (Part Two)
Restraint prevents relational damage, protects your goals, and allows the time for negative emotions to subside before you respond. These six actions will help you build restraint.