For more productive discussions, approach contentious conversations like a professional facilitator. Four tips show you the way.
Restrain Yourself (Part Two)
Restraint prevents relational damage, protects your goals, and allows the time for negative emotions to subside before you respond. These six actions will help you build restraint.
Restrain Yourself (Part One)
The focus on instant communication and uninhibited self-expression in the digital age is eroding our communication restraint. And when restraint is eroded, the crucial protective space between our emotions and our responses shrinks to a dangerously small size.