When it’s time to deliver bad news, don’t get pushed off of your core message. Be clear, be concise, and be gone.
Walking the Line Between Feedback and Criticism
Incident-based negative feedback can help improve work performance, but delivering negative feedback is tricky because people instinctively hate criticism. Five guidelines can help prevent your valuable feedback from getting tuned out as criticism.
A Light Touch
Apply the least amount of interpersonal force necessary accomplish your objectives. Overreactions, ultimatums, and threats often fail most spectacularly.