We offer patient satisfaction, communication improvement, and leader development programs that are customized to meet the unique demographic profile of your hospital. All of our patient satisfaction and communication improvement programs are built from communication and interpersonal behaviors well-established in healthcare research to yield positive clinical and organizational results. The skills and behaviors we teach improve internal hospital communication and external patient satisfaction outcomes.
Common topics in our patient satisfaction and communication improvement programs include: Message Clarity, Activating Patients, Managing Uncertainty, Advanced Questioning, Communicating with Difficult People, Communicating Difficult Messages, Reducing Miscommunication, Resolving Disputes, Persuading Peers, and Building Consensus. Many of our patient satisfaction and communication improvement programs include individual assessments, coaching, and performance feedback, and we offer an online educational portal to track performance and maintain proficiency at the client’s request.